Support

I have forgotten my password.

On the login screen, tap Forgot password? and we will email you a reset link. If it has not arrived after a few minutes, check your spam folder and make sure you used the address you signed up with.

How do I change my name or username?

Profile, then the gear icon, then Edit profile. Your profile picture is changed by tapping your photo at the top of the Profile tab.

How do I delete my account?

Profile, then the gear icon, then Delete account at the bottom, then confirm. It is immediate and cannot be undone. If you cannot get into the app, email us from your account address instead. Full instructions are on our delete account page.

Does PRUV work without signal or internet?

It should. Workouts are saved on your phone first and upload on their own when you are back online, so a basement gym is fine. Your saved plans and your training history are readable offline too. If something you logged offline has not turned up after you reconnect, tell us, because that is a bug and we want to see it.

A workout I logged on another phone is not showing.

Pull down to refresh on the Home tab. That fetches everything on your account again, including anything logged or deleted elsewhere.

Can I get a copy of my data?

Yes. Email us and we will send your workout data in a machine-readable format. This is free.

Where is my data kept?

In the EU, with our database provider Appwrite in Frankfurt. Our privacy policy lists every provider we use and what each one is for.

My progress photos disappeared when I changed phone.

Progress photos never leave your device. They are stored only in the app on your phone, which means we cannot see them and also cannot restore them. Deleting the app or moving to a new phone loses them, and there is no copy on our side. This is deliberate, and the app says so before you take the first one.

My rest timer settings did not follow me to a new phone.

Rest timer settings are stored on the device rather than on your account, so they need setting again on a new phone. Your workouts, plans, records and weigh-ins all follow your account as normal.

Will I be charged when my free trial ends?

Your free trial runs for 30 days. Cancel at any point before the last day and you will not be charged. If you do nothing, the subscription starts when the trial ends.

How do I cancel?

iPhone and iPad: open the Settings app, tap your name, tap Subscriptions, tap PRUV, then Cancel Subscription.

Android: open the Google Play Store, tap your profile picture, tap Payments & subscriptions, tap Subscriptions, tap PRUV, then Cancel subscription.

You keep access until the end of the period you have already paid for.

Does deleting the app cancel my subscription?

No. Removing the app from your phone does not stop the billing. Cancel it in the App Store or Google Play using the steps above, and delete your account in the app if you want your data gone as well.

I want a refund.

Refunds are handled by the store that charged you. On Apple, use reportaproblem.apple.com. On Android, use Google Play's refund request form. We cannot issue the refund ourselves, but tell us what went wrong and we will help you with the request and fix the problem behind it.

Can I switch between kilograms and pounds?

Yes. Profile, then the gear icon, then Units. Height and weight are set separately, and everything converts, including your whole history.

Where do I set the rest timer?

Profile, then the gear icon, then Rest timer, then Default rest. A new account has no rest timer until you set one. You can give a single workout, or a single exercise inside it, a different length from the workout screen.

Does PRUV tell me what weight to lift?

No, and that is on purpose. PRUV records what you lifted and shows you what has changed. It does not pick your weights, write your programme, or tell you when to push or back off. Those decisions stay yours.

One of my personal records looks wrong.

Records are worked out from the sets you logged, so a record usually traces back to a set with a typo in it. Open the workout in your history to check it. If the numbers look right and the record still does not, email us the exercise and the date and we will look.

The app crashes or will not open.

Update to the latest version in the App Store or Google Play, then restart your phone. If it still happens, email us with your phone model and OS version. Crash reports reach us automatically, but a note from you tells us which crash is costing someone their session.

I cannot log in.

Check the address you are using, then try Forgot password? on the login screen. If the app opens but will not sign you in at all, email us.